1. Order Cancellation

You may cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support team at support@earthietreats.com with your order details. Orders that have already been processed or shipped cannot be canceled.

2. Complaints and Grievances

At EarthieTreats, we value your feedback and are committed to addressing any complaints or grievances you may have regarding our products or services. We strive to provide excellent customer service and ensure that your concerns are resolved in a timely and satisfactory manner.

3. Delivery Status

Once your order is confirmed, you will receive a confirmation email with tracking information. You can track the delivery status of your order using the provided tracking number. If you encounter any issues with the delivery of your order, please reach out to our customer support team for assistance.

4. Refunds and Returns

If you are not satisfied with your purchase, you may request a refund or return within 7 days of receiving your order. To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that return shipping costs may apply, unless the return is due to a defect or error on our part.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.

5. Pop Coins TnC's

Pop Coins are loyalty points that you can earn and redeem on EarthieTreats. Pop Coins are subject to terms and conditions, including expiration dates and usage limitations. Please refer to the Pop Coins Terms and Conditions for more information.

6. TnC's for Wheelio

Wheelio is a gamified feature on our website where you can spin a wheel to win discounts or prizes. Participation in Wheelio is subject to terms and conditions, including eligibility criteria and prize limitations. Please refer to the Wheelio Terms and Conditions for more information.

7. International Shipping

We offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, and fees upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please note that delivery times for international orders may vary depending on the destination country and customs clearance procedures.

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at support@earthietreats.com. We are here to assist you and ensure that your shopping experience with EarthieTreats is enjoyable and hassle-free.